Guide from erstmalreden.de

What is 116117?

116117 is the medical on-call service and appointment service in Germany. It can help when you need medical help or a path to an appointment. It is not an emergency number.

Young person speaking with a therapist

116117, consultation hour & therapy place

In short

What this page is about
Simply explained: when 116117 fits, what can happen there, and why 116117 is not an emergency number.
This may fit if
you want to know when 116117 can help in Germany.
Looking for something else?
In immediate danger, 112 is right; 116117 is not an emergency number.
If you do just one thing
Check whether there is immediate danger.

When does 116117 fit?

116117 (Germany’s medical on-call and appointment service. It is not an emergency number; call 112 in immediate danger.) can fit if you need medical help outside regular office hours, are looking for a psychotherapeutic consultation hour, or want to know which medical step makes sense next.

What can you say there?

You can keep it short: "I am mentally unwell. My daily life or sleep is affected. I am looking for a psychotherapeutic consultation (A first assessment appointment in a psychotherapeutic practice in Germany. It does not automatically mean a therapy place is available.) hour or medical assessment."

What can happen afterwards?

You may get information about reachable practices, medical on-call service, appointment service, or the next medical step. Sometimes you still need to keep asking or use several paths in parallel.

When is 112 right?

If there is immediate danger, someone is not safe, or life may be at risk, 112 is right in Germany. 116117 is not an emergency number and does not replace urgent help.

Updated: July 4, 2026 · Sources checked: July 4, 2026

Sources and notes

What you can do now

If you only wanted information

This guide may fit as a next step: What happens if I call 112 or 116117?

Open article

If you want to try first contact

Use the sentence helper or copy one short sentence. First contact does not have to be perfect.

Prepare a sentence

If it has become urgent

Then reading more is not the priority. Open urgent help or call 112 in Germany if there is immediate danger.

Open urgent help
  1. Check whether there is immediate danger.
  2. Use 116117 for a non-acute medical question.
  3. Prepare one short sentence.

This page offers orientation and words for first contact. If you need counseling, therapy, or emergency help, real contact points matter.