Guide from erstmalreden.de

What is 116117?

116117 is the medical on-call service and appointment service in Germany. It can help when you need medical help or a path to an appointment. It is not an emergency number.

When does 116117 fit?

116117 can fit if you need medical help outside regular office hours, are looking for a psychotherapeutic consultation hour, or want to know which medical step makes sense next.

What can you say there?

You can keep it short: "I am mentally unwell. My daily life or sleep is affected. I am looking for a psychotherapeutic consultation hour or medical assessment."

What can happen afterwards?

You may get information about reachable practices, medical on-call service, appointment service, or the next medical step. Sometimes you still need to keep asking or use several paths in parallel.

When is 112 right?

If there is immediate danger, someone is not safe, or life may be at risk, 112 is right in Germany. 116117 is not an emergency number and does not replace urgent help.

What you can do now

  1. Check whether there is immediate danger.
  2. Use 116117 for a non-acute medical question.
  3. Prepare one short sentence.

erstmalreden.de offers orientation and wording support. It does not replace counseling, therapy, diagnosis, or emergency help.